Wednesday, September 15, 2021

Kandi Burruss Denies Charging Patron for Ice


This week a patron of The Real Housewives of Atlanta star Kandi Burruss' Blaze Steakhouse accused the restaurant of charging him $4 for ice [click here if you missed that]. 

Kandi sets the record straight...



In a video posted on Instagram stories Kandi explains away the incident as just a big misunderstanding because drinks with ice receive more liquor. Kandi also updated her pricing system to be more transparent. 

15 comments:

Unknown said...

Lol oh ok $4 for an extra shot isn't too bad. But as an establishment you're supposed to let your patrons know that it's extra if for straight/neat/on the rocks etc. Sometimes I'll tell the bartender to add an extra shot and they'll let me know, ok, if you want this drink (or extra shot) this is the cost. But to not let your patrons know that there's an upcharge for this drink or extra liquor, it comes off ghetto, sneaky, and tacky. Bad enough folks (blacks included) barely want to patronize black establishments, cause they sneaky and try to get over on the clientele while doing the bare fucking minimum smdh.

Anonymous said...

This is industry standard. There are some things you should know if you frequent bars and drink.

The King Of The Real said...

I knew it was bullshit soon as they tried to get clout

Anonymous said...

Then someone explain to me why the receipt specifically identifies the item as rocks, $4? I don't go to bars everyday but when I have, that charge isn't there for "rocks". Isn't rocks for rock ice? Why wouldn't the charge be identified as the specified alcohol? I'm just trying to understand this because it shouldn't be this confusing, especially when it comes to someone's hard earned money.

Unknown said...

10:53

Is it more important to abide by 'industry standard' , or clientele retention? No one likes being taken advantage of, or made to feel less than for not understanding this alleged 'industry standard'. It takes less time, and less of an explanation, to just provide transparency on the cost of drinks/shots. The city I live in is known for its legendary bars and even they keep it transparent when it comes to their drink prices. Like I said before, black businesses are always either trying to get over, while doing the bare minimum, or, they're unprofessional, passive aggressive, and downright rude when you question their business practices. It's like one complaint or question turns into a "read" smdh.

Anonymous said...

When the patron saw the charge, he should have asked the waiter at that moment, instead of coming on social media and making a scandal.

@11:56 Thats a very broad negative statement about black establishments. Keep supporting the Yts your better off kissing they a55. COON

Unknown said...

@12:16

Keep thinking you know better than the patrons and you'll be out of business. Black ppl deserve better and I hope they become more discerning about fraternizing at these type of establishments

Anonymous said...

11:56 If I have a question or concern about my bill, I ask the establishment right then, not blast them on social media after I walk away. More people would know more information if they asked questions to those who could give them answers.
As for the rest of your response, have a good day.

Anonymous said...

To: 11:56 AM

Well said. An establishment should not have to keep their customers guessing, especially when it comes to charges on their bill. At this rate, if Kandi doesn't hire an experienced professional to run her restaurants, it might not be around in a couple of years.

Unknown said...

@2:32

You must be new to business; the customer is always right. As an owner, who's business is dependent on hearsay, courtesies, and community, it is incumbent on you (owner) to be as transparent bad possible when it comes to your business practices and prices. If a customer has to confront or question anything related to prices or practices, then, you failed as a business owner. When I patronage, I do so for escapism and peace of mind. Not to play guessing games with the staff, who - when questioned about the prices - could have created a scene, or responded in a way that made the guest uncomfortable - which is why the customers shouldn't have to guess or question something that they're entitled to know from jump!

Again, this is why I don't deal with many black businesses. A lot of y'all are under this misconception that the customer owes you something - instead of you playing the role of entitled king. Smh

Unknown said...

@2:38

Exactly. You'd think the sanitation citations would produce humility. Instead these fuckers are actually acting indignant about what a customer should have done about a vague charge on their bill! Lol the audacity!

Anonymous said...

Unknown 4:10pm
Your words "Again, this is why I don't deal with many black businesses."
You must be a kracker or live in a white bubble. I bet you let white folks disrespect you 6 ways to Sunday. And stay quiet as a church mouse, and find more white folks to do business with.

My dentist, physician, optometrist, mechanic, employer, loctician, and plumber are all black folks. I never had a problem with any of them.

You need to take your head out of white folks' asses. In your small circle white folks can do no wrong.

Unknown said...

7:07

Um, no, I don't. Black people need to be held accy for their fuckery. I don't give a fuck about yt ppl - but apparently your slow ass does because you keep deflecting to yt folks. This is about one trifling ass black business owner that can't be bothered to keep up with the piling sanitation citations for her restaurant. Then to have the lazy audacity to "read" customers who are vocal about her trashy business acumen. Sir, seek help...

ms mac said...

Kandi seems shady and it's bad optics on her part. Any smart business person knows it never pays to appear to mislead, confuse or deceive your customers. She's trying to cover her tracks now but she should've been transparent before getting put on blast. I'm still trying to figure out what the additional 18% on top of the food and liquor tax was for when those figures weren't even the state mandated percentages. That customer was mad about the wrong thing.

Lynny said...

11:56 I agree!! Just cause they're Black that's not always a reason to frequent an establishment and spend money. I agree some Blafk owned establishments should def step up the customer service. Absolutely. I don't why you can't say anything about Black people on here now. We're not exempt from customer service criticism.. come on..

9:06 she always seems shady. I wouldn't be a patron at her bar or the other one Nene, or TI cause I think he had one in GA too.. uh uh. They all look like it will be ghetto with bad customer service....

\_(ツ)_/¯

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